Refunds and cancellations

Everything we sell is digital and delivered straight away: a Pro key, a download or an ad placement. Nothing is shipped. Here is when you get your money back.

Pro

Ask within 7 days of paying and we refund it in full, no questions asked. After that, payments are not refunded for unused time. Pro does not renew, so there is nothing to cancel: it simply ends on its expiry date.

The complete list

The file is delivered the moment you pay, so the purchase is final. We refund it if the download does not work and we cannot fix it within 7 days of you telling us.

Ads

• If we take down your ad or do not run it, you get a full refund.
• Cancel before your ad starts and you get a full refund.
• Once an ad has started it is not refunded, unless we stop it by mistake.

Charged twice, or charged for a failed payment

Duplicate charges are always refunded. If a payment failed but money left your account, your bank or Razorpay normally reverses it automatically within 5 to 7 working days. If it has not come back by then, write to us with the payment ID (it starts with pay_).

How to ask

Use the contact page, choose “A payment or order” and include your payment ID. Approved refunds go back to the original payment method through Razorpay; banks usually show them within 5 to 7 working days.